PURE MANUFACTURE PRODUCT WARRANTY TERMS

1. General Provisions:

• The Guarantor is PURE MANUFACTURE BARNABA SZCZEPAŃSKI, JAROSŁAW NAUMCZYK S.C. based in Myślenice (hereinafter: Guarantor).
• The warranty is valid in Poland and countries to which the Guarantor ships directly.
• The warranty is granted for a period of 24 months from the date the goods are delivered to the Buyer.

2. Warranty Scope and Personalized Equipment:

• The warranty covers physical defects of the product arising from causes inherent in the product (material, structural, or manufacturing defects).
• Personalized Equipment: For goods manufactured to the Customer’s individual specifications, the Guarantor ensures the product’s compliance with the approved design/dimensions with a manufacturing tolerance of +/- 3 mm (unless otherwise agreed).
• The warranty only covers structural elements. Consumable elements (base/slider, edges, finishing coating) are covered by the warranty only if defects are found at the time of receipt.

3. Warranty Exclusions:

• Damage resulting from use contrary to purpose, instructions, or exceeding maximum loads.
• Personalization specifics: Complaints regarding minor aesthetic differences resulting from handcrafted (hand-made) methods are not accepted, provided they do not affect safety and functionality.
• Incorrect Customer data: The warranty does not cover defects resulting from incorrect measurements or design assumptions provided by the Customer.
• Normal wear and tear (e.g., natural paint wear, excessive servicing of base and edges).

4. Complaint Procedure:

• The Buyer must stop using the defective product and report the defect to: sklep@puremanufacture.eu.
• The Guarantor will respond within 14 calendar days.

5. Buyer’s Obligations: The Buyer must check the shipment upon receipt. In case of transport damage, a damage report signed with the courier is required.